Thursday, November 14, 2013

Stay Medicare Compliant

Dr. Richie has advised us that there has been an increase in failure rates in random Medicare pre-payment audits in Region D for all custom AFO devices for codes L-1940 to L-1970. The below is the required documentation you will need.
1. All in One Medication Necessity Document
2. Copy of Noridian DME Justification D dated August 2013, pages 101-103.
3. Required documentation you will require if audited:
a. Prescription for the device
b. Chart notes which indicated the medical condition and reason an AFO is needed for the condition (diagnosis)
c. A document indicating the reason a Custom vs. Pre-Fab device is needed
d. Proof of service (receipt)
It is important to note that the audits are for pre-payments, no penalties or fines/punishments for providers, the claims were just denied.
If you need help or have questions, please contact us at 1-888-523-1600 or email us at
We will be sending all of our Richie Brace accounts a copy of the All in One Medication Necessity Document and the Copy of Noridian DME Justification D in the mail. 

Thursday, September 12, 2013

Walker Sale Extended

We have extended our summer Walker Sale through October 31st. Save 10% on our Premium Walker and our Premium Air Walker. Don't forget about our night splints - always free shipping when you buy 10 or more.
Visit our website for more detailed product information and if you have any questions call Customer Service at 1-888-523-1600.

Thursday, September 5, 2013

More Shipping Options & Always Free

We have another shipping option available to you for your custom foot orthotic orders. In addition to our current FedEx ground service, we now offer pre-paid USPS labels that can be printed from our website or shipped to your office if you call and request them through Customer Service. With USPS you can still track all of your packages. We have tested the service and found it to be as fast as our other carriers. Additionally, this option can be easier for your office staff since they can give outgoing packages to your mail carrier instead of requesting a pickup.
If you do not currently have a login/password for our order status program on our website, please contact Randee at 1-800-773-2699.

Make friends with your postal carrier!

Tuesday, August 27, 2013


ComfortFit Orthotic Labs, Inc. is now a member of the APMSA Corporate Advisory Board.

Friday, June 21, 2013

Custom Shoes Now Available

We now have four different styles of custom shoes starting at just $225.00
Visit our website for product pictures and detailed product information.
You can download the prescription/order form from our website too.
Hiker, WorkForce, Dress and Diabetic are the four styles.
All modifications available

Friday, May 31, 2013

Discounted Custom Foot Orthotic with ALL Richie Brace orders

Custom Orthotic for $30.00 with All Richie Brace orders
ComfortFit Labs now offers a discounted custom orthotic ($30.00) for the non brace foot with all Richie Brace orders. The discounted orthotic price is $30.00 and is for one foot only. Write the discount code RB2050 to receive this special price. This code must be printed on your Richie Brace prescription form.

Since the first Richie Brace in 1996, thousands of patients have been successfully treated with Richie Braces products designed by Dr. Douglas Richie. The Richie Brace remains the #1 brace reimbursable under the HCPCS code L1970 (molded flexible AFO).

Turnaround time on Richie Brace products is approximately 14 business days or less with no charge for return shipping and FREE STS casting socks with each order (upon request).

Contact us at 1-888-523-1600 with any questions. The complete line of Richie Brace products is on our website at


The discounted orthotic is priced at $30.00 each foot and will be shipped back to you along with your Richie Brace order. Prices do not apply to GraphLite or Basic Leather devices. The discounted price for GraphLite or Basic Leather orthotic devices is $35.00. Classic Leather devices are excluded from this discount.We require a cast for the foot orthotic.


Thursday, May 9, 2013

Post-Op Shoe Options

Mesh Top Post-Op Shoe
*Breathable mesh fabric upper with padded heel collar
*Extended straps and dual loop/lock closures that accommodate various dressing widths
*Available in Men's Small, Medium, Large, XL and XXL
*Available in Women's Small, Medium, Large
*Available in Pediatric

Square Toe Post-Op Shoe
*Square-toe design provides protection for the toes and better fit for right/left fit
*Rocker sole, forefoot closure for easy on/off
*Accommodates larger dressings
*Available in Men's Small, Medium, Large, XL and XXL
*Available in Women's Small, Medium and Large
*Available in Pediatric

Monday, April 29, 2013

Torch Walker NOW Available

Torch Walker
Total Contact Orthotic Restraining Custom Hybrid

TORCH Walker(Total Contact Orthotic Restraining Custom Hybrid) combines the support and positioning of a traditional AFO with the accommodation and functionality of custom molded footwear. A triple density custom insole and a rocker bottom with SACH heel are standard features. The TORCH offers a multitude of diagnosis specific modifications and options to accommodate any complex lower extremity condition.
The TORCH is fully adjustable for fluctuating edema and the Velcro/lace closure creates a perfect fit every time. This 100% custom device can accommodate any situation and is a superior alternative to the CROW Walker. Increased patient compliance translates into better outcomes.
*Triple density custom insert to relieve plantar pressures and increase comfort
*Soft foam padded collar decreases posterior proximal pressure
*Rocker sole to insure proper gait
*Integrated custom molded solid AFO
L1-1960 or L-1940
Plus L-2330, L-2820, L-2232, L-2280, L-3020, L-5000,
Please see our website for detailed coding descriptions. If the patient is diabetic and qualifies A5501 and A5503 can be used for billing.
If you have any questions regarding our new Torch Walker product please contact us at
1-888-523-1600 and visit our website for detailed product information including coding, product description and casting information.

Paperless Billing

In the next three to four weeks we will be introduce paperless billing. You will have the opportunity to change from monthly paper statements to monthly electronic statements. Be looking for more information from us soon.....
We have more improvements coming over the next few months that will make doing business with us even easier.
Thank you for your business. We appreciate all of our customers and strive to provide the best customer service in the industry.

Wednesday, March 20, 2013

Yes it's true we have men's sandals from Drew

Finally. Finally. Finally. Drew Shoes has released two NEW men's sandals with removable footbed for spring/summer 2013. As with our women's line of sandals, we offer two options for the men's sandals. Option 1 is sandal only with standard insole(ULTRON footbed) and Option 2 is a sandal with a true custom foot orthotic. Let's face it, footwear compliance is hard to enforce with patient's so why not offer them an option they will actually wear during the warmer months and continue their orthotic therapy. All of our sandals are on our website with no pricing. You can also download order forms and sell sheets from our website. Please contact us if you have any questions. The two new men's sandals from Drew are available now!


• Removable, Cushioned ULTRON Footbed

• Soft Stretchable Lining

• Flexible, Shock-absorbing, Rubber Outsole

• Broad, Oblique Toe Shape

• Tempered Steel Shank

• Velcro® Brand Fastened Footbed

• Accommodates Prescribed Orthotics

• Adjustable Velcro® Brand Closures

Mason Sandal from Drew

Warren Sandal from Drew

Thursday, February 21, 2013

NEW Flexible SportFit device

NEW Product Release

ComfortFit Labs introduces a device in their SportFit collection. The SportFit Flex is similar to our popular SportFit device but designed for patients who can not tolerate a semi-rigid shell. This new device is listed on our 2013 Custom Orthotic Prescription Order Form.
Semi-Flexible shell (Santoprrene rubberized/plastic shell)
Moderate Control
Moderate Shock Absorption
Great for patients who can not tolerate a semi-rigid shell

For more information about our new SportFit Flex or any of our products please contact us.
Call: 1-888-523-1600

NEW orthotic feature - easy off ribbon

New Product Release

ComfortFit's newest product release will have your patient's thanking you! Our Easy Out pull-out ribbon allows patients to quickly and easily remove orthotics from their shoes. Althought this can be used in any type of shoe, it is particuarly helpful with boots, cleats or any shoe with a deep foot bed. Older patients or patients suffering from back, spine or hip pain will easily be able to remove their orthotics for use in other shoes. If you would like to add this no cost feature to your orthotics, mark this option on our new custom orthotic prescription form (under Additions/Modifications). If you need our new 2013 orthotic prescription form you may download it from our website at or call Customer Service at 1-888-523-1600 to order. If you have questions about our new easy out feature please contact Customer Service or email us at
Our custom orthotic prescription form is listed under the product photo for all of our custom foot orthotics and is on the Resources page on our website.

Richie Brace Medicare Reversal

Medicare Reversal
The height requirement is being removed for the ankle-foot orthosis/
knee-ankle foot orthosis.

Update on the Richie Brace Ultra Brace and Medicare Coding Changes
DME MAC Jurisdiction C News
Ankle-Foot Orthoses/Knee-Ankle-Foot Orthoses LCD related Policy Article - Revised- The related Policy Article for the Ankle-Foot Orthosis/Knee-Ankle-Foot Orthosis is being revised. The Policy Article with an effective date of January 1, 2013 included Coding Guidelines for AFOs that included a height requirement. The height requirement is being removed. The effective date for the revised Policy Article is for dates of service on or after January 1, 2013. Read more...
Medicare has removed the height requirement that was effective January 1, 2013 and you can continue to dispense custom AFO devices which extend above the ankle. These do not have to reach the height of the head of the fibula. Dr. Richie will continue to offer the new Richie Brace Ultra as it is an innovative product which has clinical advantages over other braces.
Please contact us if you have any questions or concerns.
ComfortFit Labs

Thursday, January 3, 2013

Richie Brace Medicare Change - Effective NOW

Effective January 1, 2013 Medicare will begin to enforce a new definition of custom ankle-foot orthoses. To meet the new Medicare requirements Dr. Richie has announced that their new Richie Brace Ultra is now available and meets all new Medicare guidelines for AFO design. The new Richie Brace Ultra will be available by the end of December and “Upgrade Kits” will be here in our lab and ready for any braces that you may have that have not been dispensed by the end of the year.

How this change affects you:

1.      Details of the new definition are on Dr. Richie’s announcement letter that we mailed to all  of our customers in late December.

2.      All Richie Braces that are dispensed by December 31, 2012 are fine as is and no further action is required

3.      If you dispense a Richie Brace to a Medicare patient after January 1, 2013 you will need to send it back to ComfortFit for installation of the “Upgrade Kit with Pre Tibial shell”. There is a small cost for the upgrade kit.

4.      Going forward, for all Medicare patients you will need to order the new Richie Brace Ultra. You will be required to use the STS Mid Leg casting sock for ALL Richie Brace Ultra orders (call ComfortFit for your sock requirements).
Please contact us for more information.
1-888-523-1600 or